Payment and Billing Policy

Last Updated: June 8, 2025

This Payment and Billing Policy outlines how Pro Katana ("we," "us," or "our") handles payments, billing, and related matters on our website www.prokatana.com. By placing an order on our website, you agree to and accept our Terms of Service, including this Payment and Billing Policy.

  1. Payment Methods

We accept payments through:

• PayPal (our primary payment service provider)
• Authorize.net for processing major debit and credit cards, including Visa, Mastercard, American Express, Discover, JCB, and Diner’s Club.

Our store’s default currency is US Dollar (USD). If you pay using a card in a different currency, your payment provider may apply currency conversion charges. We do not add any additional fees for currency conversion ourselves.

  1. Fraud Prevention

We take fraud prevention seriously. If suspicious activity is detected on your order, we may:

• Request additional verification or identification
• Place a temporary hold on your order
• Cancel your order if fraudulent activity is suspected

  1. Order Processing Time

We typically process orders within 0 to 2 business days, and in some cases may ship the same day.

  1. Billing Accuracy

Please ensure that all billing and shipping information you provide is accurate and complete. Once submitted, this information cannot be edited. If the information entered is incorrect, we are not responsible for resulting delays or delivery issues.

  1. Sales Tax and Customs Duties

All applicable sales taxes (such as U.S. federal or state taxes) are included in your order total at checkout. However, please note that some products may be shipped from international warehouses. Depending on your location, you may be responsible for paying additional customs duties, taxes, or import fees. These charges are your responsibility and are not included in our product prices.

  1. Billing Errors

If you believe there has been a billing error, please contact our customer support team immediately at service@prokatana.com during business hours (Monday to Friday, 9:00 AM – 5:00 PM).

  1. Dispute Resolution

If you encounter any issue with your order, please refer to our Return and Refund Policy for details on how to request a return or refund. You must contact us directly with your order details and a description of the issue.

Important: If you open a PayPal dispute without first contacting us, you will void your right to our return and refund policy.

  1. Policy Updates

Whenever updates are made to our Payment and Billing Policy, we will notify customers via email or website notification.

Website Domain: www.prokatana.com
Email: service@prokatana.com
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM